Looking Inside Out: Finding Resilience in Society
By Horwath HTL on 15. February 2021
Industry Report: Looking Inside Out – Finding Resilience in Society
With the ongoing pandemic, where inter-regional and international travel is restricted, hotels are forced to rethink the way they do business.
A hotel is not just a siloed concrete structure on a said street, but a building within a community. A hotel is a part of a larger local ecosystem, which is integrated within society.
With traditional travel coming to an all-time low, hotels have little choice but to converge with their local/domestic society, creating several interdependencies. These interdependencies can be classified into four main categories – Economic, Environmental, Social, and Health.
This latest industry report, by Ambika Gandhi, highlights mechanisms and ideas through which the hospitality industry can engage with society, under these four dimensions.
Building Environmental Resilience
- Master Planning – Thinking Long-Term about Societies
- Beyond Sustainable Spaces – Considering the Overall Environment
- Putting Community in Feasibility
- Building with Purpose – Community Inspired Spaces
- Vitalizing Dead Space – Revamping of Existing Hotel Spaces
- Creating Societal Resilience
- Sourcing within your Society
- Creating a ‘Favourite’
- Ethical Operations
Generating Economic Benefits
- Better Return on Investment
- Enhanced Guest Visitation and Loyalty
- Safeguarding Culture
Enabling Health and Safety
- Employee Retention and Satisfaction
- Keeping your Guests and Employees Safe